Whilst working in Asia, I visited Jakarta a number of times – for business and to visit friends. One friend of mine was working at the Mercantile Athletic Club, situated on the top floor of the World Trade Centre. The club had a private lift, which was manned by a very jolly fellow called Yoppi (who taught me my first few Indonesian words).
One day I got into the lift with Yoppi and was surprised to find him wearing a name badge saying ‘Guntur’. I was mortified that I had been calling him by the wrong name, but he said “No Ibu Sarah, my name is Yoppi”. “Why are you wearing that name badge then?” I asked. “Because Mr Andrew told us we all had to wear name badges,”he replied.
As it turned out, Mr Andrew had not however specified that people needed to wear their own name badge – hence the confusion.
LESSON: SOMETIMES YOU NEED TO BE VERY CLEAR IN YOUR INSTRUCTIONS.