Always a favourite (as anyone who has attended my Social Media training knows) and now it's been updated for 2012. Enjoy!

Just read a good post on TechCrunch.com on Key Social Media Trends To Look For in 2012. I was particularly pleased to see their point on big businesses having to finally wake up, and that simply setting up a Twitter account and Facebook page isn't what it's all about. "The way corporate entities approach social media is shifting. Many companies realize that setting up Twitter,